How can we help?
FAQ
Support Channel [+]
Common Inquiries [+]
- Season rewards counter - How it works
- Zag Toys / Pull-back racers code redemption
- I have been banned
- Season rewards - How it works
- Compromised Account - Hacked
- Unlinking fan rewards account
How to ... [+]
- How do I purchase Keys?
- How does the Crate system work? What can I do with them?
- How do I trade items with other people, player-to-player?
- Do you have any tips on how I can improve my skills?
- How to unlock “Armadillo” and “Hogsticker” - Xbox One Exclusive
- How to unlock “Sweet Tooth” - PS4 Exclusive
Parent's FAQ [+]
Latest News and Known Issues
Announcements [+]
eSports FAQ [+]
New Features and Hot Fix Info - Starbase Arc [+]
- Reward Distribution! Ranked Rewards
- Mac systems, the DualShock v2 and Mac Universal Access
- Things we are working on! Voice Chat
- VSync for Mac, Vulcan thumbnail, “Current Tier” text [Hot Fix]
- PC players, did you experience flickering in some arenas? [Hot Fix]
- Batmobile users, check this out [Hot Fix]
Known Issues [+]
Troubleshooting
Game crashes [+]
Connection troubleshooting - All platforms [+]
PC - GAME-START TROUBLESHOOTING [+]
- Disable background applications
- VALIDATE THE INTEGRITY OF YOUR GAME FILES
- IF YOU ARE SEEING A BLACK SCREEN: TRY RUNNING IN WINDOWED MODE
- UPDATE YOUR GPU TO HAVE THE LATEST DRIVERS
- REINSTALLING/REPAIRING DIRECTX 9.0
- SETTING STEAM TO RUN AS ADMINISTRATOR
PC - CONNECTION TROUBLESHOOTING [+]
- CONNECTING TO SERVERS FROM A RESTRICTED REGION
- TROUBLESHOOTING YOUR FIREWALL
- ADDING EXCEPTIONS TO YOUR FIREWALL
- SYNCING YOUR WINDOWS CLOCK
- CONFIRM INTERNET EXPLORER IS UP TO DATE
- VERIFY INTERNET EXPLORER PRIVACY SETTINGS ARE SET TO MEDIUM (OR BELOW)