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Connectivity

Platform Troubleshooting Guides

  • Connection Troubleshooting on PC
  • Connection Troubleshooting on PlayStation
  • Connection Troubleshooting on Xbox
  • Connection Troubleshooting on Switch

No Connection

  • Why do I get Error 500?
  • How do I Check Epic Game Store Service Status?
  • How do I change MTU Settings on Switch?
  • What is the Best WiFi Frequency when Playing on Switch?
  • How do I Check Xbox Server Status?
  • How do I Check PlayStation Server Status?
See all 17 articles

Tips & Tricks

  • How do I Test My Internet Connection on PlayStation?
  • Why is there a Lock Icon next to Rocket League?
  • How Do I Fix NAT Issues?
  • How do I reconfirm the Browser in Steam?
  • Connectivity Issues
  • Can I play on a WiFi Connection?
See all 9 articles

Technical

Platform Crash Guides

  • Crashing on a PC
  • Crashing on Playstation
  • Crashing on Xbox One
  • Crashing on Switch

Crash/Freeze

  • Why Does Rocket League Freeze When I Start?
  • How Do I Send a Debug Log From Epic Games Launcher?
  • How do I Rebuild the PlayStation 5 Database?
  • How do I Clear the PlayStation 5 Cache?
  • How do I Reinstall Rocket League on Xbox Series X|S?
  • How do I Hard Reboot My Xbox Series X|S?
See all 39 articles

Won't Start

  • How do I update my Microsoft .NET Framework?
  • Why am I getting a “Failed to Create D3D9 Device” error message?
  • How do I run System File Checker?
  • How do I Reinstall Microsoft C++ Packages?
  • How do I run Rocket League as an Administrator?
  • Should I Play in Full Screen or Windowed Mode?
See all 8 articles

Tips & Tricks

  • How do I Delete the Rocket League Cache on a PC?
  • How do I Take Screenshots on a PC?
  • How do I use Steam Cloud with Rocket League?
  • DirectX 11
  • How do I set the Max FPS on Windows?
  • How do I Reinstall Steam?
See all 12 articles

Controllers

  • Controller Issues on Steam after the Free to Play Update
  • How Do I Change My Controller Vibration Settings?
  • Controller Troubleshooting on Steam
  • How do I Disable Steam Controller Configuration?
  • Controllers supported by Rocket League on Steam
  • Steam Controller Configuration (Beta)

Gameplay

Account

  • Can I Get Free Items with a Code in Chat?
  • How do I change my avatar on the Epic Games Store version of Rocket League?
  • Where is my Rocket Pass Premium I just purchased?
  • How Do I Claim My Chopper Wheels? 
  • Why do I get a message about the license agreement?
  • Can I use Third Party Mods with Rocket League?
See all 29 articles

Feature Guides

  • What are Player Anthems? 
  • How Do I Change My Player Anthem?
  • Is There Enhanced Support for PlayStation 5 and Xbox Series X|S?
  • Why can’t I see my Rocket ID or change my in-game name?
  • Changes to XP Bonuses with Free to Play Update
  • What are Challenges? 
See all 32 articles

How To

  • How do I Play Rocket League in Split-Screen on Nintendo Switch?
  • How do I Play Rocket League in Split-Screen on Epic Games Store?
  • Why Can’t I See My Purchased Items? 
  • Why Can't I Navigate the Events Challenges Menu?
  • How do I Claim my Llama Rama Rewards?
  • How do I change my Language in Rocket League?
See all 24 articles

In-Game Questions

  • Why do I Get an Error When Connecting with Epic Online Services in Rocket League?
  • Why was my Challenges Season Reward Counter Stuck at 23 of 24 for Season 1?
  • Why has my Season 1 Tournament Winner Title Changed?
  • Why Has My Tournament Credit Balance Been Reset? 
  • Why is the Tournament full?
  • Has my XP Level been reset after the Free to Play Update?
See all 50 articles

DLC

  • What are Item Packs?
  • Why don’t I see the Credits I purchased?
  • Where Can I find Supersonic Fury, Revenge of the Battle-Cars, and Chaos Run DLC Packs?
  • How do I unlock the Mario NSR, Luigi NSR, and Samus’ Gunship on Nintendo Switch?
  • What is the Xbox Customization Pack?
  • Refunds
See all 13 articles

Esports

  • What is RLCS X?
  • Competitive Payment FAQ
  • What is the Rocket League Spring Series?
  • What is the Intel World Open?
  • High School Esports - PlayVS
  • What is the Esports Shop?
See all 11 articles

Customer Support

  • Welcome to Rocket League Support
  • We apologize for the delays and are working to answer your questions as quickly as possible.
  • Update to the Psyonix Privacy Policy
  • FTC Disclosure Guidelines for US Based Content Creators and Influencers
  • Rocket League Free to Play FAQ
  • Support for macOS and Linux (SteamOS)
See all 18 articles

Parents

Basic Information

  • Parental Controls
  • How can I protect my child from online interactions?
  • My child had a problem with another player

Tips for Parents

  • Player-to-Player Trading: Tips for Parents
  • Rocket Pass Tips for Parents
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