Connectivity
Platform Troubleshooting Guides
No Connection
- Why do I get Error 500?
- How do I Check Epic Game Store Service Status?
- How do I change MTU Settings on Switch?
- What is the Best WiFi Frequency when Playing on Switch?
- How do I Check Xbox Server Status?
- How do I Check PlayStation Server Status?
Tips & Tricks
- Why is there a Lock Icon next to Rocket League?
- How Do I Fix NAT Issues?
- How do I reconfirm the Browser in Steam?
- Connectivity Issues
- Can I play on a WiFi Connection?
- Can I stream or download while playing Rocket League?
Technical
Platform Crash Guides
Crash/Freeze
- Why Does Rocket League Freeze When I Start?
- How Do I Send a Debug Log From Epic Games Launcher?
- How do I Rebuild the PlayStation 5 Database?
- How do I Clear the PlayStation 5 Cache?
- How do I Reinstall Rocket League on Xbox Series X|S?
- How do I Hard Reboot My Xbox Series X|S?
Won't Start
- How do I update my Microsoft .NET Framework?
- Why am I getting a “Failed to Create D3D9 Device” error message?
- How do I run System File Checker?
- How do I Reinstall Microsoft C++ Packages?
- How do I run Rocket League as an Administrator?
- Should I Play in Full Screen or Windowed Mode?
Tips & Tricks
- How do I Delete the Rocket League Cache on a PC?
- How do I Take Screenshots on a PC?
- How do I use Steam Cloud with Rocket League?
- DirectX 11
- How do I set the Max FPS on Windows?
- How do I Reinstall Steam?
Controllers
Gameplay
Account
- Can I get Free Items with a Code in Chat?
- How do I change my avatar on the Epic Games Store version of Rocket League?
- Where is my Rocket Pass Premium I just purchased?
- How Do I Claim My Chopper Wheels?
- Where is Rocket Pass Premium that I purchased?
- Why do I get a message about the license agreement?
Feature Guides
- Why can’t I see my Rocket ID or change my in-game name?
- Changes to XP Bonuses with Free to Play Update
- What are Challenges?
- Cross-Platform Progression
- Epic Friends (Friends List)
- Competitive Tournaments
How To
- How do I Play Rocket League in Split-Screen on Epic Games Store?
- Why Can’t I See My Purchased Items?
- Why Can't I Navigate the Events Challenges Menu?
- How do I Claim my Llama Rama Rewards?
- How do I change my Language in Rocket League?
- How do I search for multiple Playlists when Matchmaking?
In-Game Questions
- Why has my Season 1 Tournament Winner Title Changed?
- Why is the Tournament full?
- Has my XP Level been reset after the Free to Play Update?
- What Are Drops?
- What are Competitive Ranks?
- Where is the Solo Standard Playlist?
DLC
- What are Item Packs?
- Why don’t I see the Credits I purchased?
- Where Can I find Supersonic Fury, Revenge of the Battle-Cars, and Chaos Run DLC Packs?
- How do I unlock the Mario NSR, Luigi NSR, and Samus’ Gunship on Nintendo Switch?
- What is the Xbox Customization Pack?
- Refunds
Esports
- What is RLCS X?
- Competitive Payment FAQ
- What is the Rocket League Spring Series?
- What is the Intel World Open?
- High School Esports - PlayVS
- What is the Esports Shop?
Customer Support
- Welcome to Rocket League Support
- Update to the Psyonix Privacy Policy
- FTC Disclosure Guidelines for US Based Content Creators and Influencers
- Rocket League Free to Play FAQ
- Support for macOS and Linux (SteamOS)
- I have a question about Rocket League X Monstercat Greatest Hits