Connectivity
Platform Troubleshooting Guides
No Connection
- Why do I get the message "Version Mismatch" when trying to Find a Match?
- Restricted Regions
- How do I restart a modem or router?
- How Do I Ensure Internet Explorer is Up to Date?
- Troubleshooting Your Firewall
- How do I add an exception to Windows Defender Firewall?
Tips & Tricks
Gameplay
Account
- Account Safety - How to Prevent Having a Compromised Account
- Official Platform Sites - Account Security
- Compromised Account - Hacked
- How Do I Report a Player?
- Why Have I Been Banned?
- Why do I have to wait 7 days to trade my keys?
Feature Guides
- Friends List (Rocket ID)
- Cross-Platform FAQ
- Party System Changes (Friends Update)
- Enhanced Xbox One X Support
- Levels, Titles and Experience Points (XP)
- In-Game Events
How To
- How do I chat with friends on other platforms?
- How do I play with a friend that is on a different platform?
- How do I trade items with other people, player-to-player?
- How do I Play in Split-Screen?
- How do I enable Color Blind mode?
- How do I enable Vertical Sync?
In-Game Questions
- Can I Change which Notifications I get In-Game?
- Audio Improvements in Friends List Update
- Input Buffering Options
- Why did I go Down a Division After a Win?
- Why Did I Get Demoted to Unranked?
- Why can’t I see the new item notification?
DLC
- Can I transfer the game, my level, in-game items or DLC content to another account?
- Refunds
- Purchased key(s) or DLC not received
- Crates and Keys: I did not get the item I wanted
- In-Game Code Redemption
- DLC Packs and Included Content