We'll do our best to help you in this process. We are not able to refund currency, as the platform provider processed the payment. However, there are a few tips to mention:
- If you'd like a refund for a Steam purchase, upon contacting them their own refunding criteria will apply. It is possible to qualify for one. This will trigger an automatic purchasing ban on our system. You can dispute the purchasing ban, we'll simply need you to submit a ticket with the explanation of the refund request. We'll take it from there!
- For Playstation purchases contact Playstation Support and they will provide the next steps.
- For Xbox purchases contact Microsoft Support and they will provide the next steps.
- For Switch purchases, Nintendo does not generally provide refunds. Feel free to contact Nintendo Support for a further information.
As a small reminder, our service agreement clearly states that DLC such as new bodies are not transferable between accounts. These are also final, and not refundable by us.
You can submit a ticket here (Click!). We sincerely hope this helps!