We know how frustrating it can be when we’re in the middle of an air dribble and that red triangle pops up in the top right corner. Fear not though, there are steps you can take to make sure that the only place you’ll see the disconnection symbol is on the top of an antenna! 

Depending on the issue that is encountered you can find appropriate troubleshooting steps for your platform by following these links:

Starting with the Tournaments Update several icons have been added that will indicate the kind of issue you are encountering. 

Here are the four types of issue you might encounter:

  • Server Health: When the server itself is experiencing issues, like eating up too much memory
  • Packet Loss: Data being transferred between you and the server is lost
  • Latency Variance: When your ping isn’t holding steady, typically fluctuating 40ms-60ms
  • High Latency: Commonly known as “lag,” usually indicated by a high ping to the server