GAME START / CRASH TROUBLESHOOTING [STEAM]

In this article you'll find several troubleshooting suggestions for when your game is crashing or refusing to start. They're listed in order of what we've noticed solves the most issues you might run into. Therefore, start from the top and work your way through the suggestions, hopefully you'll be back on the field in a jiffy! 

Error message
Please check this article over at Steam Support and you’ll get troubleshooting suggestions depending on what you’re experiencing.
 
Minimum system requirements
Make sure your computer meets at least the minimum system requirements to run the game. If your system is not up to par with what's recommended, the graphics card might run into problems when loading the arenas, or your game could start to stutter.

 

 

 
 
Validate the Integrity of Game Files

Validating the integrity of your game files will compare the files on your computer with the ones on the Steam servers. If some files are different, they'll be changed/repaired accordingly but your saved data will not be affected. To do this, follow the next steps:

  • Right-click on the game in the Steam library
  • Select Properties
  • Click on the local files tab
  • Click the Verify integrity of game files button
  • Allow the validation process to complete
Update your graphics card drivers

In order to run Rocket League you must ensure that your computer has the current graphics drivers for your GPU model. The following links contain the most up-to-date drivers for each manufacturer:

Running in Windowed Mode

If you, for example, get a black screen when starting the game, try this to check if your computer runs the game better in windowed mode:

  • Open Steam
  • Select Library tab
  • Right-Click on Rocket League
  • Select Properties
  • Select Set Launch Options button
  • On the command line type: –windowed
  • Select OK
  • Close Properties and launch game
Disable background applications

Background applications - especially programs which require bandwidth (chat clients, FTP programs, web browsers, etc) - may contribute to choppy game-play, a low frame rate, and other symptoms of lag or stutter. Unnecessary background applications can cause, slow performance, errors during the installation, issues with Audio/Video in the game, crashes and other errors. Depending on which version of Windows you’re running, do the following in order to close the other applications you're currently running in the background:

Windows 7:

  • Press Windows key + R.
  • Enter "msconfig" in the entry field and hit enter.
  • Select the "Startup" tab and hit "Disable All" button.
  • Go to the "Services" tab, check the "Hide All Microsoft Services" checkbox and then hit the "Disable All" button.
  • Click the "OK" button and close the utility.
  • Restart your computer so the steps take effect.

Windows 10:

  • Press Windows key + R.
  • Enter "msconfig" in the entry field and hit enter.
  • Go to the "Services" tab, check the "Hide All Microsoft Services" checkbox and then hit the "Disable All" button.
  • Select the "Startup" tab and open Task Manager.
  • Disable all applications.
  • Click the "OK" button and close the utility.
  • Restart your computer so the steps take effect. 
Starting Rocket League as an administrator
Setting Rocket League to run as administrator can help in cases where Rocket League isn't starting. Here's how to set Steam to run as admin:
  • Navigate to the Steam Library folder
  • Navigate to the path: \steamapps\common\rocketleague\Binaries\Win32
  • Right-click RocketLeague.exe
  • Select Properties
  • Click Compatibility tab
  • Check Run this program as an administrator
  • Click Apply/OK.
Starting Steam as an administrator
Along with the section above, it's also worth trying to start Steam as administrator:
  • Navigate to your Steam folder and right-click Steam.exe, click Properties
  • Select the Compatibility tab
  • Under Privilege Level, check Run this program as an administrator
  • Click Apply/OK.
Force the game to launch with default settings
This command can be used to restore video and performance settings to default. Until this parameter is removed, all settings inside any .cfg files will be ignored.
  • Right-click on Rocket League in the Steam library.
  • Select 'Properties'.
  • Click 'Set Launch Options', found under the 'General' tab.
  • Type in: -autoconfig
  • Click 'Ok'.
  • Launch the game.
Reinstall/Repair DirectX 9.0

Rocket League runs using DirectX 9.0; in some rare instances the game may have trouble finding files in DirectX due to missing components or a corrupt install. In order to remedy these problems, follow the links to Microsoft’s support website here:

Download and Install Microsoft C++ Packages

From the Microsoft website: The Microsoft Visual C++ 2010 SP1 Redistributable Package installs runtime components of Visual C++ Libraries required to run applications developed with Visual C++ 2010. Rocket League requires components found within these packages, they can be downloaded here:

**As of the Clubs Update on August 29, 2018, Rocket League will require the Visual C++ 2015 Redistributable. This should be downloaded and installed through Steam automatically, but can also be downloaded here:

If none of the above worked, please click here to submit a ticket. Send us a DxDiag report (in txt format) if you're using Windows, or a System Information report if on a Mac. If on Windows, you can also run Event Viewer (by typing it in your search bar within/next to the Start menu) and look for errors in Windows Logs > Application.