GAME START / CRASH TROUBLESHOOTING [SWITCH]

In this article you'll find several troubleshooting suggestions for when your game is crashing or refusing to start. They're listed in order of what we've noticed solves the most issues you might run into. Therefore, start from the top and work your way through the suggestions, hopefully you'll be back on the field in a jiffy

Error message
Please search here over at Nintendo Support and you’ll get troubleshooting suggestions depending on what you’re experiencing.
Update system software

Always make sure that you have the latest system software installed on your Nintendo Switch to enjoy improved usability and enhanced security. Here are the steps:

  • Select the "System Settings" on the HOME Menu.
  • Scroll down through the System Settings menu and select "System."
  • Select "System Update", to start the system update process.

During the process, the system will first perform a check to determine if a new system update is available. If an update is available, the download process will begin automatically.

Clear system cache

If you run into freezes or the game crashing, try to clear the cache for your console. This will not delete any save data, here’s what you do:

  • Open System Settings in the HOME menu
  • Select System > Formatting Options > Clear Cache
  • Select the user for which you want to clear cache and follow the instructions
  • Restart the console and start Rocket League
Check for corrupt data

In order to check for corrupt data on your console, please to this:

  • From the HOME Menu, select "System Settings."
  • Scroll down the options on the left and select "Data Management."
  • On the right-hand side select "Manage Software," then select Rocket League.
  • Select "Check for Corrupt Data."

If you don’t have this option, please check a few steps up and perform a system update.

Force reboot

This is a good option to try if the console freezes, or won't respond:

  • Remove the console from the dock and attach the Joy-Con controllers.
  • Hold down the Power Button for at least 12 seconds to force the console to power off.
  • While the console is powered off, remove any game cards or microSD cards.
  • Power on the console and perform a system update.
  • Attempt to navigate the menus and start Rocket League.
Try from another Nintendo account

In order to play Rocket League, you need to both create and link a new account on your console. It’s also a good thing to check, if you run into problems on one account, if it also happens if you create a new account. Here's how to create an account:

  • Select “System Settings” on the HOME Menu.
  • Scroll down to highlight “Users,” then select “Add User.”
  • Click “Next.”
  • Select the icon you would like to have associated to your new account.
  • Once you have selected a character, enter a nickname when prompted.
  • Select “OK” again to confirm.

At this point, you will be given the option to link a Nintendo Account to your user account. This step is required in order to play Rocket League online. Unless you follow the guide right away, here's how to do that later:

  • Select “System Settings” on the HOME Menu.
  • Scroll down to highlight “Users,” then select the appropriate user account to access the Profile Settings.
  • Select “Link Nintendo Account.”

If you are still experiencing issues, please submit a ticket so we can help out!