Please contact the platform where the purchase was made, they will be able to help. Psyonix does not process purchases and is unable to provide refunds.
Epic Games Store
Contact Epic Games Player Support and they will provide you the steps to move forward with your request. You can find the Refund Policy here.
Playstation
Contact Playstation Support they will provide the next steps.
Xbox
Contact Microsoft Support they will provide the next steps.
Switch
Nintendo does not generally provide refunds. Feel free to contact Nintendo Support for further information.
Steam
Contact Steam Support and they will provide you the steps to move forward with your request.
For more info, check out: Steam Refunds
This may trigger an automatic purchasing ban on our system. You can dispute the purchasing ban, we'll simply need you to submit a ticket with the explanation of the refund request. We'll take it from there!