Please contact the platform where the purchase was made, they will be able to help. Psyonix does not process purchases and is unable to provide refunds.
Contact Playstation Support they will provide the next steps.
Contact Microsoft Support they will provide the next steps.
Contact Steam Support and they will provide you the steps to move forward with your request.
For more info, check out: Steam Refunds
This may trigger an automatic purchasing ban on our system. You can dispute the purchasing ban, we'll simply need you to submit a ticket with the explanation of the refund request. We'll take it from there!