We care about providing a fun environment for players. If a player is reported for breaking our Code of Conduct we will review their chat and take action if needed.
Please use the in-game report feature to report inappropriate behavior. Each case goes through a review process. If a ban is issued this decision is not likely to be changed.
For more information, please read our End User License Agreement (EULA) and Terms of Service (TOS).
Information about harassment bans
Players that use racial slurs, sexual slurs, or other hate speech in Rocket League will have a Game Ban placed on their account. Game bans start at 72 hours, move to one week for a second offense, and one month for a third offense or more. Our ban system does not display what word or words caused your ban. We will add support to display the word or words in a future update.
Players that use other types of toxic language, like curse words, will have Chat Bans and/or Game Bans placed on their account. Chat Bans allow you to play Rocket League online, but you cannot use chat during a match. Quick Chat still works but is limited. Chat Bans start at 24 hours, can increase to 72 hours, then increase up to one month. Chat Bans can escalate to Game Bans for this kind of harassment.
Information about temporary matchmaking bans
In Competitive matches, there is an automatic 5-minute matchmaking ban for the first player to abandon the match. If a player attempts to leave a match they will be given a warning beforehand. If a player leaves unwillingly due to disconnection, Rocket League will invite them to rejoin the match. The 5-minute ban is applied automatically if the player does not rejoin. If you did not mean to leave a match (example: disconnections) the matchmaking ban will be applied automatically as other players in the match are still affected.
If a player leaves a second match within 12 hours of the first incident, they will receive a 10-minute ban. The bans will continue to escalate if more Competitive matches are abandoned.
You can read more about this system
here. If you are experiencing disconnections or crashes that are causing you to be banned, please submit a support ticket so we can help you fix that.
Additional Harassment Ban Information
- You cannot be banned for using Quick Chats
- You cannot be banned simply by being reported multiple times. Reported players must use language that violates our Code of Conduct or Terms of Service
- Game Bans come from racial slurs, gender slurs, and hate speech
- Chat bans can be related, or come from the use of toxic language over multiple games in a short period of time
