We care about providing a fun environment for players. If a player is reported for breaking our Code of Conduct we will review their chat and take action if needed.
Please use the in-game report feature to report inappropriate behavior. Each case goes through a review process. If a ban is issued this decision is not likely to be changed.
Information about harassment bans
Players that use racial slurs, sexual slurs, or other hate speech in Rocket League will have a Game Ban placed on their account. Game bans start at 72 hours, move to one week for a second offense, and one month for a third offense or more. Our ban system does not display what word or words caused your ban. We will add support to display the word or words in a future update.
Players that use other types of toxic language, like curse words, will have Chat Bans and/or Game Bans placed on their account. Chat Bans allow you to play Rocket League online, but you cannot use chat during a match. Quick Chat still works but is limited. Chat Bans start at 24 hours, can increase to 72 hours, then increase up to one month. Chat Bans can escalate to Game Bans for this kind of harassment.
If a player leaves a second match within 12 hours of the first incident, they will receive a 10-minute ban. The bans will continue to escalate if more Competitive matches are abandoned.
You can read more about this system here. If you are experiencing disconnections or crashes that are causing you to be banned, please submit a support ticket so we can help you fix that.
Additional Harassment Ban Information
- You cannot be banned for using Quick Chats
- You cannot be banned simply by being reported multiple times. Reported players must use language that violates our Code of Conduct or Terms of Service
- Game Bans come from racial slurs, gender slurs, and hate speech
- Chat bans can be related, or come from the use of toxic language over multiple games in a short period of time