In some cases, it may help to remove then re-install your Xbox Profile.
- Scroll left on the Home screen to open the guide
- Select Settings
- Select All Settings
- Under "Account," select Remove accounts
- Select the account that you want to remove
- Select Remove to confirm
- When you're finished, select Close
- Scroll left from Home to open the guide
- Scroll down and select Add & manage
- Select Add new
- Note: You won't be creating a new account when you select this option. You're just adding your existing profile to the Xbox One console
- Type the email address or phone number you use to sign in to your Microsoft account
- Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account
- Review the privacy statement summary, and then select Next
- Select your Sign-in and security preferences
- Check out how you look on Xbox, and then select Next
- Choose your color, and then select Next
- Note: The preference that you're currently using at home appears with a checked box
- Press the Xbox button on your controller to return to the Home screen
- Scroll left from Home, find and select your gamertag, and then select Sign in